From time to time it is inevitable in the nature of a product that its quality does not meet the desired standards due to production errors. However, should this rare case occur, we at Mosaic Distribution provide you with an easy way to submit product and material defects to us digitally. We will then take the time necessary to examine your concerns and get back to you as quickly as possible with a customer-oriented solution.
➺ Only submit one defect claim per form
➺ For existing Mosaic B2B customers only
➺ Returns processing can take up to 14 days
In case of a successful approval: A replacement article will be shipped, if stock is available. If not, you might receive a credit note.
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